GoldenLion.bet Casino - Player's withdrawal is delayed.

Hi, my account is verified, I don't remember if it was a deposit bonus or a no deposit bonus, but 100e was the maximum withdrawal amount for that bonus and I probably wagered the bonus winnings up to 2 times, my first withdrawal attempt was directly to the bank, then to the card and the latest, a month ago to the crypto wallet, I contacted them twice, first in chat and then via email, but now I haven't received any more replies to my contacts, I know that goldenlion is in the same series as superbcasino, but I finally got my money from superb, so why not from there too, can you try to do something about it, thanks in advance!

Dear vilmunentero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that your most recent withdrawal request is still pending?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, this is my first withdrawal attempt from this casino, my withdrawal request is pending as it was before for several months until the money was returned to my gaming account, my account has been verified.

Hello. Please, transfer the complaint to appropriate casino.

This complaint has nothing to do with Golden Lion Casino.

https://www.goldenlion.bet/ is not us

Excuse my language, but what the hell, how dare they even say that when the evidence is clear, or is that just an artificial intelligence's automatic response to all complaints?

It's starting to become pretty clear that you'll never get any money out of this, so you might as well close this complaint I made, but thank you for trying, at least we did something, thank you, thank you, thank you!

I transferred the complaint to the correct casino.

Dear vilmunentero,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.