HomeComplaintsGoldenLion.bet Casino - Player's withdrawal is delayed for six months.

GoldenLion.bet Casino - Player's withdrawal is delayed for six months.

Amount: £500

GoldenLion.bet Casino
Submitted: 08 Dec 2024 | Closed : 23 Dec 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from the United Kingdom had been waiting for six months for a withdrawal and had received only vague responses regarding processing delays and checks. The Complaints Team noted that the casino had a No Reaction Policy towards resolving issues and acknowledged the frustration caused by the lack of communication. Ultimately, the complaint was rejected due to the player's failure to respond to inquiries, which prevented further investigation into the matter.

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I have been waiting 6months for my withdrawal I have contacted them multiple time and they just say it can take some time for them to process it due too checks and the my will pass it on to the department that deals with it

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Dear Kking84,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

  • Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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Dear Kking84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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