The player from the United Kingdom had been waiting for a withdrawal for 34 days with the status remaining 'pending'. The player, who had won his earnings using real money, had his account verified on the same date of the win, around 22nd November 2023. Despite his efforts to contact the casino, he continually received the same response. We had invited the GoldenLion.bet Casino's representative to join the conversation to resolve the issue, but the casino did not respond. As a result, we had to close the complaint as 'unresolved', which might have negatively affected the casino's rating.
GoldenLion.bet Casino - Player’s withdrawal has been seriously delayed.
Black points: 111
Amount: £340
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
Public
Public
10 months ago
Been waiting for my withdrawal for 34 days now all I ever get is withdrawal is pending don’t believe I will ever receive my winnings this is as scam as they come this Casino should not be allowed to take peoples money !!! Stay away
Public
Public
10 months ago
Hello davidunwin1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenLion.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
Public
Public
10 months ago
I aqquired my winnings with real money no bonus and my account was verified on the same date around 22nd November 2023 all I ever get is the same response every time.they’ve basically taken my money with no intention on paying any winnings
Public
Public
10 months ago
Thank you davidunwin1 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
10 months ago
Hello, davidunwin1,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite GoldenLion.bet Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear GoldenLion.bet Casino,
Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?
Thank you in advance for providing the information.
Public
Public
10 months ago
Still keep getting the same copy and pasted response every time I message the casino
Public
Public
10 months ago
Come to the conclusion I am never gunna see this money absolute scam of a casino people don’t loose your money
Public
Public
10 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
9 months ago
Dear davidunwin1,
Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
