Golden Pokies Casino - The player's winnigs were canceled.

Hi back in end of may I had a good win after depositing regularly to this casino,I played for hours and played through the requirements and then cashed out and wasn’t paid Becouse I played a game after I had won?? At the time I emailed saying how unfair it was I have the emails from them also it just didn’t feel fair I feel cheated and they took all the winnings and left me with the $50 I started with I really feel cheated and it’s caused me allot of stress please look into this as I feel it’s an unfair loophole they use

Hello Jessica,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Pokies Casino. Please allow me to ask you a few more question before we would try to contact the casino and let them know about your issue.

Do I understand it corretly that you've been playing with bonus money in the casino? Did you finish the wagering requiremets of the bonus? Are you aware that you haven't breach any of the bonus terms - like max bet, restricted games? What explanation did the casino give you?

Also please, if you have any proof or communication between you and the casino, which could assist your case, send it to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you out with your case.

Regards,

Nick

Casino.guru

Thank you Jessica for providing additional information regarding your issue. I'll now forward your complaint to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Thank you I don’t feel it’s fair what they did and feel if they arnt willing to pay wins they should consider refunding deposits that were made as it feels like I’ve been ripped off

Hello Jessica,

I looked at your complaint and will do my best to help you. I would like to invite Golden Pokies Casino into this conversation. Casino, can you please specify what is the problem with the player’s winnings?

So what happens if casino just ignores this?

Dear Jessica,

when the timer expires I'll give them another 7 days for the response. If they'll not provide an explanation I'll be forced to close this complaint as unresolved. Unfortunately, I can't do more for you because Golden Pokies Casino operates without an official license.

That’s terrible I feel so cheated by this casino,if it’s unlicensed they shouldn’t have ever exepted my deposits I hope they will pay up but it looks doubtful

We would like to ask the Golden Pokies Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

If golden pokies won’t pay my winnings I would like them to refund my deposits made to their unlicensed casino

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.