The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player decided he was no longer interested in our help, therefore, we rejected the complaint.
Golden Pokies Casino - Player claims that payment has been delayed.
Amount: A$3,000
Golden Pokies Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
Golden Pokies Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Only paid me $100 instead of $3000
They suspected that I put 1 bet over $10 when minimum was $8 when bonus active. Honestly I’m very cautious about these things
I don’t have evidence.
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2 years ago
Dear matonga,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
To honest I don’t think this organisation is strong enough to critic an argument
I do come across a high level of abuse
especially when keep on winning. Last I was asked my account to be verified in a space of 4 days.
my money was returned to account for no reason- is it not a breach 
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2 years ago
Thank you for your reply, matonga. Do I understand correctly that the casino confiscated your winnings because you placed bets higher than allowed? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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2 years ago
Yes, I did actually, and you said that the "minimum" bet was $8, therefore I wanted to make sure that you meant the "maximum" allowed bet. So, since you have not answered my last question, I assume that you were accused of breaking the maximum allowed bet.
If you believe you have been accused of this mistakenly, please forward your game history from the moment you activated the bonus to my email address - kristina.s@casino.guru. Thanks.
