Golden Pokies Casino - Player believes that their withdrawal has been delayed.

This casino has delayed my payment for nothing

I initiated a separate payments of $4500

$2500 on 27/4/2024

reversed my $2500 on 5/5/2024

managed to win $500

now my withdrawal limit reduced to $200

I have $2500 still stuck in my account

it’s pointless to withdraw sets of $200

this casino is ridiculous

Dear matonga,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is the information

VIP status removed

no explanation

Dear matonga,

Have you received your withdrawal from the casino yet?

Yes I have received part of it.

I am waiting for some of it.

its just they are too slow to pay

Thank you for your reply, matonga. Could you please advise how much funds you have left to withdraw? Do you currently have any pending withdrawals?

and $500

they reduced my $450 to $125

I would think this should have been paid Monday this week.