The player from Germany had his account closed without explanation and had been waiting for almost two months to withdraw his winnings of approximately €500. He had not received any responses from the casino. The Complaints Team had extended the communication period but ultimately had to reject the complaint due to the player's lack of response to inquiries.
Golden Panda Casino - Player’s account is closed and winnings are delayed.
Amount: €500
Golden Panda Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Golden Panda Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
Translation
Good day.
At this casino I had a balance of around €500, I don't remember exactly.
Then I received an email saying my account had been closed. No reason was given. I've been waiting for almost two months for the casino to pay out my winnings, but they haven't responded. I hope they can help me.
Automatic translation:
Public
Public
3 weeks ago
Dear justins99js,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Panda Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
