The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.
Golden Panda Casino - Player believes that their withdrawal has been delayed.
Amount: €1,300
Golden Panda Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Golden Panda Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 6h 16m 31s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I'm having significant trouble receiving my winnings of €1300. The casino quickly transferred the money to my TF Bank. The money was transferred from the casino to my credit card account at TF Bank. However, it was paid out through Mifinity. My bank refused to credit the money from Mifinity and sent it back. This happened on 12/06/2024. Until today, the money has not been returned to me. I have provided all the evidence. Every day I am given the runaround in chat. They tell me to be patient and wait for an update. My patience has run out. I am now asking for your support. Is the casino still solvent? I am waiting for your response and thank you in advance. You have always helped me so far.
Automatic translation:
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3 days ago
Dear Roswitha74,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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2 days ago
Dear Roswitha74,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Casino Guru is examining the case
