HomeComplaintsGoldBet Casino - Player’s struggling to withdraw his winnings.

GoldBet Casino - Player’s struggling to withdraw his winnings.

Amount: €400

GoldBet Casino
Safety Index:Very high
Submitted: 27 Jan 2021 | Case closed : 11 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public
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3 years ago
Translation

I am writing to report non-withdrawals from the Goldbet.it site, I state that the money in the account is no longer there, but after similar problems that my friends also had, I think it is a tactic to take all the money. 9 withdrawal attempts were canceled, 6 of which with credit card and 3 with PayPal, after having contacted the toll-free number several times they told me that the problem of non-withdrawal was not related to goldbet, but that it was a problem regarding mine credit card telling me that it is not enabled for withdrawals, which sounded very strange to me because I have always withdrawn and received credits on that card, at this point I decide to call the bank where I am confirmed that my card is enabled to receive withdrawals.


Automatic translation:
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3 years ago

Dear Gianluca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

I am not sure I understand correctly what happened with your money. Did you lose all your winnings that you had, because you couldn’t withdraw them, or did the casino confiscate your money?

Thank you in advance for your reply.

Best regards,

Kristina

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3 years ago

Dear Gianluca,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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