HomeComplaintsGold River Star Casino - The player's account got blocked.

Gold River Star Casino - The player's account got blocked.

Amount: $28,000

Gold River Star Casino
Safety Index:Very low
Submitted: 28 May 2023 | Case closed : 12 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's account got blocked for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

I won and tried to cash out 28000 a man by the name of OWEN GREEN(I thought that was a fitting name) owes me 28k. He has blocked me from signing in and removed any possible way of me contacting them. This group is goldriverstar,avantgarde,crazy winners, play2win,dendera,boombet,gibson,tradition are a few in their RIVAL casinos. I have NO words for these guys but stay away unless you want to lose your money

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1 year ago

Dear shawnb71,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Gold River Star Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did they explain the situation in any way? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago

Dear shawnb71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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