Gold Cup Casino - Player's winnings were lost due to a scam.

The casino does not withdraw money at all, it is impossible to write to support, they are silent in response. It is impossible to apply for withdrawal: the page does not exist.

Dear evgenremez3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

without changes, the casino is completely silent. They removed such a section as the cashier and that's it. The support is silent. I put 10000 on the withdrawal and there has been silence for a week.

Good afternoon, even this night, the casino rejected the application for payment, arguing that the account was allegedly not verified. But the verification was completed on 05.102022. It is still impossible to contact support, the support is silent.

Dear evgenremez3,

Have you received your withdrawal from the casino yet?

Hello, there are no changes, the casino does not get in touch. The cashier does not exist at all, as does support.

Once again I attach the screen of the cash desk and support

How to proceed and what should I do next?

Can you help me or how can I wait a week again?

No response from you!? Can you help or just wait? Then 14 days now you have to wait another week for an answer.

Thank you for your reply, evgenremez3. First, I would like to emphasize that all involved parties have 14 days (7+7 days) to reply. Thank you for your consideration.

Have you made any successful withdrawals before?  Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I burned out money without any bonuses, free spins. I just made a deposit and won. I have never withdrawn money from this casino before. .Verification completely passed what I was told in support .Uploading all the requested documents.

I attached screenshots in our conversation with you where it is indicated that the verification has been passed

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

evgenremez3, do I understand correctly that you made deposits with someone else's payment method?

In the sense of a stranger, this is my wife and We run a common household, we have one budget. And I made a deposit from my card.

They asked for another card, I made deposits from my wife’s card a long time ago and successfully lost it. After that, I made all other deposits from my card only in general

That's all the golden cup casino has ceased to exist at all !! The site does not work at all. I don’t know how anyone, but I’m very sorry.

I'm sorry, but since the casino has stopped working, then you won't help in any way, right?

I did not receive your answer and no one published my complaint!! As I understand it, you don’t need this in the first place!?

All of you don't help me anymore?? Is it pointless to wait for your answer?

I have already explained to you that all involved parties have 14 days (7+7 days) to reply. Please understand that Casino.Guru Complaint Resolution Center is not a 24/7 live chat. I didn't reply as we also have days off. 

Do you and your wife have a joint bank account? Was the card you used lately issued in your own name?

Yes, my wife and I have a common bank account, the card was issued in my name, the one that I used recently

Thank you very much evgenremez3 for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi evgenremez3,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Gold Cup Casino to the conversation to participate in the resolution of this complaint.

Good afternoon, it is very nice to meet you. I will be very grateful for your help!!

I'm all for the casino getting in touch!!

something not really casino wants to contact and say

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You can't wait for anything.

https://sud.ua/ru/news/ukraine/254564-sbu-zablokirovala-masshtabnoe-onlayn-kazino-kotoroe-perechislilo-v-rossii-pochti-3-mlrd-grn

They are already fine

Thank you for your help !!! for the time spent in general !!

Hi evgenremez3,

Thank you for the information. We will put the casino on our blacklist. We will wait until the timer is finished and close the case. I'm afraid your winnings are lost.

Yes, I already understand that no one will return the money to me. But let this be my biggest loss in life !!

Hi evgenremez3,

Considering the situation, I'm afraid there's nothing I can do to help you or any other institution for that matter. The complaint will be closed as "unresolved". Thank you for using the Casino Guru complaint resolution center. I wish I could be of more help and I wish you better luck in the future.

Best regards,

Peter