Giant Wins Casino - Player struggles to verify account.

I can not get my account verified so I can lift my winnings out any one else having this problem

Hello Sheree,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Giant Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Bank statement and card still pending but it won't let me upload my I.d I've emailed yesterday I've currently £1300 in account and can not lift it out

As mentioned above verification process may take up to 14 days after sending in all the requested documents. Can you please advise since when exactly is the process ongoing?

Dear Sheree,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.