The player from Brazil had raised concerns regarding what he perceived as irregular losses during key moments in his gameplay on GGPOKER. He had requested a detailed analysis of his gameplay. We had advised him that we couldn't build a case based solely on his description, explaining the nature of casino games and their inherent unpredictability. We had recommended he read an article about Payout ratio (RTP) to better understand the workings of casino games. The player had understood our position and agreed to close the complaint, expressing his intent to gather more information and read the suggested article. The complaint was closed as per the player's explicit request.
GGpoker Casino - Player requests game analysis on GGPOKER.
Amount: 202 R$
GGpoker Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I would like to review all of my hands where the entire Stack was involved on GGPOKER. My favored hands keep losing in numerous decisive situations, which seems highly irregular to me. I would like them to be analyzed.
Automatic translation:
Public
Public
5 months ago
Dear rafffinamore,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
