The player from Canada tried to withdraw his winnings probably due to an incorrect date of birth. Since the player intentionally provided incorrect information, we were forced to reject this complaint. Later, the player informed us that the casino paid his winnings, therefore we marked the complaint as resolved.
GGpoker Casino - Player asks for a refund.
Amount: $100
GGpoker Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
GGpoker Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I wanted to withdraw my money as I have already done before my date of BIRTH EXT FEBRUARY 29, 1984 a bixeptile year and when I register on an online gaming site it is not uncommon for the number to fall at 28 instead of 29 and the GG asks me for photos and it's not he asks me for a video of Anything when I deposit cash he asks nothing it's very frustrating when they don't want to pay you you melt ....... I did not like their way of doing things I closed my account and I never received my money like all online gaming sites it is in my right to get this money back
Automatic translation:
Public
Public
2 years ago
Dear bigjos,
Thank you for submitting your complaint. Please could you provide a more clear explanation of what happened? I apologize, but I am not sure I understand your message completely. Did you set an incorrect date of birth? What photos did the casino request? Do I understand correctly that you have closed your account in the meantime?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Dear bigjos,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
2 years ago
Translation
d as you can see he had already accepted me for the verification but when he has to pay the excuses abound it's annoying all the money I've lost on online gaming sites there are always childish everywhere
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, bigjos. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.
Also, have you already provided the required video recording?
Thank you in advance.
Public
Public
2 years ago
Translation
I have already withdrawn money before on this site yes it is an intentional error
Automatic translation:
Public
Public
2 years ago
I have tested the setting of the date of birth myself, and I could easily put there the correct date. Please, see here:
I am afraid that if you intentionally provided a piece of incorrect information about yourself, we are not able to support you further in this case. Please, let me know if there is anything else I could help you with.
Public
Public
2 years ago
Dear bigjos,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Public
Public
2 years ago
Translation
ok close close discussion a video anything serious
Automatic translation:
Public
Public
2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
