HomeComplaintsGGpoker Casino - Player asks for a refund.

GGpoker Casino - Player asks for a refund.

Amount: $100

GGpoker Casino
Safety Index:High
Submitted: 13 Feb 2022 | Resolved : 11 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Canada tried to withdraw his winnings probably due to an incorrect date of birth. Since the player intentionally provided incorrect information, we were forced to reject this complaint. Later, the player informed us that the casino paid his winnings, therefore we marked the complaint as resolved.

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2 years ago
Translation

I wanted to withdraw my money as I have already done before my date of BIRTH EXT FEBRUARY 29, 1984 a bixeptile year and when I register on an online gaming site it is not uncommon for the number to fall at 28 instead of 29 and the GG asks me for photos and it's not he asks me for a video of Anything when I deposit cash he asks nothing it's very frustrating when they don't want to pay you you melt ....... I did not like their way of doing things I closed my account and I never received my money like all online gaming sites it is in my right to get this money back

Automatic translation:
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2 years ago

Dear bigjos,

Thank you for submitting your complaint. Please could you provide a more clear explanation of what happened? I apologize, but I am not sure I understand your message completely. Did you set an incorrect date of birth? What photos did the casino request? Do I understand correctly that you have closed your account in the meantime?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru

Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear bigjos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Translation

d as you can see he had already accepted me for the verification but when he has to pay the excuses abound it's annoying all the money I've lost on online gaming sites there are always childish everywhere

Automatic translation:
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2 years ago

Thank you for your reply, bigjos. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Also, have you already provided the required video recording?

Thank you in advance.

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2 years ago
Translation

I have already withdrawn money before on this site yes it is an intentional error

Automatic translation:
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2 years ago

I have tested the setting of the date of birth myself, and I could easily put there the correct date. Please, see here:

file

I am afraid that if you intentionally provided a piece of incorrect information about yourself, we are not able to support you further in this case. Please, let me know if there is anything else I could help you with.

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2 years ago

Dear bigjos,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago
Translation

ok close close discussion a video anything serious

Automatic translation:
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2 years ago

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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2 years ago

bigjos informed us via email, that the casino decided to pay him out. Therefore we marked this complaint as resolved.

Edited by a Casino Guru admin
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