Dear bigjos,
Thank you for submitting your complaint. Please could you provide a more clear explanation of what happened? I apologize, but I am not sure I understand your message completely. Did you set an incorrect date of birth? What photos did the casino request? Do I understand correctly that you have closed your account in the meantime?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Thank you in advance for your reply.
Best regards,
Kristina
Dear bigjos,
Thank you for submitting your complaint. Please could you provide a more clear explanation of what happened? I apologize, but I am not sure I understand your message completely. Did you set an incorrect date of birth? What photos did the casino request? Do I understand correctly that you have closed your account in the meantime?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Thank you in advance for your reply.
Best regards,
Kristina