Getwin Casino - The player's withdrawal is delayed.

I have been playing at getwin.com for over 2 years and have had an issue with the speed that my withdrawals have occurred but never to this degree of total ghosting.

I will not go word for for word in my summary if the issue as I have and am happy to provide all communications.

Requested a withdrawal for 4500.00 on 08/26/2022. Surprisingly, received a very prompt reply that said there was a spike in RTP for that game provider and they would have to wait for the games provider data to be returned. Promised within 48 hours . Also allowed me to cancel and request 4000.00 and 500.00 respectively so that they could immediately process 500.00 for me . They did that . And then I waited and again surprisingly they replied in a prompt and positive manner. Corey was the representative throughout .

I was informed more than once that my withdrawal would be processed "that day" or "within hours" and then nothing .

I'm an effort to be transparent I will say about 7 days in I wasn't getting anywhere and decided to cancel. I had an issue with my bitcoin wallet in regards to a different and completely separate transaction so ibwanted tonchange my wallet address for deposit ( and play a little ), and resubmit my withdrawal request . Which i did within an hour of the cancellation if the original reuqest . Corey communicated in an email that this was acceptable. I ended up requesting 3500.00 which is the current amount I am waiting for and I haven't had a response from the getwin support team in over 6 days the last communication they responded to was on the 6th .

I haven't ever been verbally abusive or rude . I haven't shamed on social media . I haven't behaved in anyway other than courteous and professional and I haven't broken any of their T&C's that I can determine and I have read them .

I also have offered to provide any KYC they might need.

Can you please help me get my money?

As I said I do have every screenshot and email correspondence and will send if requested to do so .

Thank you .

Shannon Addis

253-518-8478

Otbthriftytreasurez@gmail.com

Hello Otbthriftytreasurez,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Getwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that the recommended time frame for a withdrawal is 14 days so if you are still within that time frame, I can only advise to wait

Looking forward to your answer.

Regards,

Nick

Dear Otbthriftytreasurez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be closed as the player stopped responding.