The player from Finland had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had attempted to gather more information, but the player did not respond to requests for clarification. As a result, the complaint was unable to be investigated further and was rejected.
Getwin Casino - Player’s withdrawal has been delayed.
Amount: €4,853,725
Getwin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Getwin Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Dear 8bvdkdy5xq,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Getwin Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
