The player from Finland had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had attempted to gather more information, but the player did not respond to requests for clarification. As a result, the complaint was unable to be investigated further and was rejected.
Getwin Casino - Player’s withdrawal has been delayed.
Amount: €4,853,725
Getwin Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Dear 8bvdkdy5xq,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Getwin Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
