HomeComplaintsGday Casino - Player enquires about withdrawal time.

Gday Casino - Player enquires about withdrawal time.

Amount: A$50

Gday Casino
Safety Index:Below average
Submitted: 11 Feb 2024 | Case closed : 26 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Australia had raised a concern about the time taken for withdrawal transactions. She hadn't specified when she requested the withdrawal nor if she had any successful withdrawals before. We had advised her that it was normal for such transactions to take a few days or even weeks to process and recommended patience. However, the player failed to respond to our subsequent messages, which led us to reject the complaint due to lack of further information.

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2 months ago

If I will withdraw money how long do they take?

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2 months ago

Dear sabatinaguyiyiwuy, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

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2 months ago

Dear sabatinaguyiyiwuy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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