The player from Australia had raised a concern about the time taken for withdrawal transactions. She hadn't specified when she requested the withdrawal nor if she had any successful withdrawals before. We had advised her that it was normal for such transactions to take a few days or even weeks to process and recommended patience. However, the player failed to respond to our subsequent messages, which led us to reject the complaint due to lack of further information.
Gday Casino - Player enquires about withdrawal time.
Amount: A$50
Gday Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
Gday Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Dear sabatinaguyiyiwuy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
