The player from Chile requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, the winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Gate 777 Casino - Player’s withdrawal has been delayed.
Amount: $1,254
Gate 777 Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Create an account at gate 777 casino on April 5, 2023. because I had good references on this page.
The account was created in USD, and I live in Chile, so after depositing and winning when trying to withdraw the money, they told me that they could not do it through the page, the support team had to intervene and make the withdrawal to my bank account manually, because they had to convert usd to chilean pesos.
After this, on April 6, 2023, they asked me to verify my data, which I did without problems.
Then on April 7 they asked me for an account statement from my bank and it was also approved.
On April 11 they sent me an email telling me that the withdrawal had been approved. Upon reading the email carefully, I realized that the withdrawal was made for 1,234 Chilean pesos and it should have been 1,234 dollars converted to Chilean pesos, approximately 1,000,000 Chilean pesos.
I sent an email at the same time to tell them that they had made a mistake, after much insistence for more than 6 days, on April 18 they confirmed that they approved my withdrawal of 1,234 dollars at the current exchange rate in Chilean pesos.
They told me that I had to wait 10 business days for the money to be reflected in my account, which happened yesterday and the money has not yet been seen in my account.
I contacted the support chat again and they tell me that I must send my bank documentation again.
This seems like a joke.
Very little serious. also 10 days to process a withdrawal is too much.
Automatic translation:
Public
Public
1 year ago
Dear jmatamgo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you see any information about this withdrawal request in your casino account?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
