HomeComplaintsGate 777 Casino - Player’s struggling to withdraw winnings.

Gate 777 Casino - Player’s struggling to withdraw winnings.

Amount: $30,000 CLP

Gate 777 Casino
Safety Index:High
Submitted: 03 Jun 2021 | Case closed : 29 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the Chile is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined. Unfortunately, we were forced to reject this complaint, as the player stopped responding to our questions and messages.

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2 years ago
Translation

I had withdrawal problems that could not even be credited

They credited me, I requested it 3 more times and they cannot ask me and ask for papers, I send everything and the withdrawal is to my account

The same one that I deposit

And now they come out that at the moment it is not available

In the bank that credited me the deposits and withdrawal

And no other posted

I do not understand anymore and that I deposit from another account from 10000

What if they keep denying the withdrawal shipment?

It's not much

But I want to be able to be sure that if I win I can collect

How am I going to continue depositing

I am more extreme than enjoying a fun time.

Thanks

Automatic translation:
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2 years ago

Dear Tornado,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you? Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina


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2 years ago
Translation

I sent everything and every time it is ready at 48 hours they tell me the same thing

I change the form or it could not

The bank rejected it

And it can't be

Because the bank receives me from betsson, well I received it because it no longer participated in betsson.

And at gate777

It is pure paperwork and it is always the same, today I was able to receive more documents from my account and even the account contracts

In the end you deposit again.

Or change the withdrawal request generating 48 more hours without saying that the answer will be on Tuesday

Can not be

They handle all the information

Because it's not just my account

There are many

And if they credited me after months but months of papers

How can not now

For me, what is it that you can deposit but it will never charge

If you win

It is pure advertising

To generate resources that they retain themselves

Greetings

And thanks.

I don't know how they recommend it


Automatic translation:
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2 years ago
Translation

Hello good day

Please

As I do the retreat so that they do not continue, saying that they could not.

Thanks

They ask me for the IBAN OR ANOTHER CODE NOW 🤦‍♀️ IS REALLY A GREAT

FRAUD GATE777

I EXPECTED TO HAVE DISTRACTION.

NOT THAT.

EXCUSE ME


Automatic translation:
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2 years ago

Thank you very much Tornado for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello Tornado!


I will take care of your complaint from now on. I would like to invite Gate 777 Casino's representatives into this complaint to help us resolving the issue.

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2 years ago
Translation

Hello definitely

The casino gate 777 is a fiasco

They processed me so much

Accreditation

Then I was credited with my account and after that for now they could not

To send more documents

The same ones that came back made the retreat in another way, the one they arranged, I did. And they come out again that they could not

I sent them detailed how to transfer and

And they asked the bank to send them a stamped document on how they should do their job.

To all this, the withdrawal method changes many times and they do not do it for one reason or another

They are so few bye Chas

But it was the trust placed in them very personal documents

I feel humiliated and discriminated against

In the end I threw the money at stake

It served them more

To continue cheating in my opinion.

Thank you all for your time.

But nothing was solved

And it's a shame

Because I don't want to go around

I wanted to stay at gate 777

A shame

Automatic translation:
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2 years ago

Dear Tornado


Thank you for your review.



We are sorry to hear about your experience, but regret we are unable to assist you with your query on this platform.



We would however ask you to reach out to Accounts Team directly at accounts@gate777.com, as they would be best suited to further assist you in this respect.


Regards,


Gate777

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2 years ago
Translation

OK thank you

At the end gate 777

It is not reliable.

Automatic translation:
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2 years ago
Translation

They receive the credits or payments

For a service that they offer in social networks and Google lis recommend they say that they receive payments in all forms

But retirement is impossible

Can't by skrill

And another similar

It cannot be due to the bank that one deposits

Actually. They say they can't

And because they say otherwise

It is misleading advertising.

Y

Or discrimination in some cases.

Ellis should say it before taking deposits and let someone win because they keep the deposit and the winnings in the end.

That is a legal crime for them

Using the alternative of sawing your account

And etc thousands of ways to stay with that money that is in real currency.

It's a theft..


Automatic translation:
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2 years ago

Hello Tornado!


Do I understand correctly, that at this time there is no payment method available for your withdrawal, which would be acceptable?

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2 years ago

Hello Tornado!


Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

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2 years ago

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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