The player from Sweden believes the casino has rigged games. We were forced to reject this complaint because the player didn't provide any supporting evidence.
Hello
they have rigged games, played casino for many years and have never seen anything like it. Played Legacy of dead and on the last reel there were 2 books, never seen that before. And EVERY time you got 2 books, the third came on the last reel and landed right underneath.
tried quite a few other games as well and it was clear that something was not right.
Dear Colin09,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Dear Colin09,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hello
unfortunately have no proof. I saw that someone else also experienced the same thing here, but as I said, I couldn't prove anything.
so buy that you can't help.
Thank you for your reply, Colin09. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.