The player from Saskatchewan had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been received up to that day. We informed her that processing withdrawals could take some time and advised patience. The player decided to close the complaint and give the casino another chance.
Galactic Wins Casino - Withdrawal of player's winnings has been delayed.
Amount: Can$100
Galactic Wins Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
I have had many issues with withdrawals from this site and it’s sister sites and have only been able to cash out a few times at first their wagering was ridiculous than I had to find joker master card that is a one time deposit card to withdrawal my winnings that I only could end up withdrawing 250 instead of my initial 600 because of some unreasonable exscuse from their site and now I am being completely ignored by their live chat and support by email and I have done everything legally on my end their negligence and breach of contract is getting to the point of their site being closed and I know that I’m not that only customer who they have treated so poorly please help me get them to at least respond to me and explain as to why I never get my withdrawals
Public
Public
4 months ago
Dear candydawn29,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
