Galactic Wins Casino - The player's balance was voided.

withdrawal is canceled and all winnings are canceled .. he said the bet was 10% bigger than the bonus .. even though my bet was not bigger than 10% of the total bonus .. just looking for an excuse ..

Hello joniieahmad,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galaxyno Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? Can you please specify the bonus you used or send a link directly to it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear joniieahmad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.