Galactic Wins Casino - Player was accused of breaching a maximum allowed bet.

No pagan

We have therefore cancelled your withdrawal request, and voided the winnings

Dear Crossart1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

"4. Betting more than €4 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game"

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

That is not true I did not play any game more than the 10% you mentioned

Thank you for your reply, Crossart1. Please note that in order to proceed with this complaint we need to see your game history together with all the other requested information I listed in my previous message. Thank you.

And since I received a copy of the history, I already verified them and if I see where I made 2 bets more than 10%, but it was after I met the requirements and my withdrawal was already in process

Please understand, that it is very difficult for us to proceed with this case without seeing the game history. We would like to help you, but it’s impossible for us at this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.