Galactic Wins Casino - Player has not received her withdrawal.

I have uploaded all documents as requested, i have deposited R50 as requested to get my bonus withdrawal out, they sent an email to respond in the next 24hrs but still nothing. They are ignoring all my emails and not permitting my withdrawal.

Dear rbiljon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you requested this withdrawal?

Have you made any successful withdrawals before? Have you received any confirmation regarding successful KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon Kristina

Thank u so much for getting back to me. This my 1st time requesting a withdrawal from galaxyno casino. If im not mistaken i requested it Tuesday or Wednesday. I first put my partners account details to receive the withdrawal then i saw thats not allowed so i cancelled withdrawal and put all my details, i re requested the withdrawal. KYC they received all documents and said they will get back to me in the next 3 days. Because it was a wagered bonus completed they requested i deposit money upon receiving withdrawal.

Thank you kindly

Reighsean B***

I cancelled my withdrawal after days of waiting then requested another on the 22nd as stated above.

Thank you kindly

Reighsean B***

Thank you for your reply, rbiljon. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Good afternoon

This is my latest update from galaxy casino.

I am confused as i did not do any sort of misconduct or fraud on my account?

Regards

Reighsean B***

After assisting me with my withdrawal i received the above email. I will not be getting any bonuses?

I would like to emphasize that casinos can exclude any player from receiving bonuses, and there is not much more we could do about it.

Could you please clarify if your withdrawal has been processed?

My withdrawal has been processed.

Thank you very much.

Rbiljon, since you have received the withdrawal, we will now consider this case resolved. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.