Galactic Wins Casino - Player claims his withdrawal is delayed.

Hello, good afternoon, I deposited 30 reais in this casino and I had a gain of 500 reais where it is not a bonus, it is listed as withdrawable money 100% of the amount, I have already sent all the necessary documents for verification for withdrawals, and so far I have not had any return I have all the proof from payment to when I won and which game it was, I just want to withdraw the amount I have pending on the platform.

Dear gamaiandz7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good evening, the platform paid after data verification, the payment of the amount earned was fully deposited into my account without any discount, thank you for your attention.

Dear gamaiandz7,

I'm glad to hear that your account was verified and the money reached you. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru