Fun88 Casino IN - Player’s withdrawal has been delayed.

In fun88inr.com I withdrawal 25440 rs on 9 November 2022 in my bank of india account..but amount not credited in my account I already share my all statements of my bank account but no customer care of fun88 help me.. kindly help me sir plz

Dear mithungorh66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear mithungorh66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Fun88 did not help me..they said withdrawal is processed..not money received in my bank account I already shared all details

There is no bonous...I deposited through my bank account... kindly help

There is no bonous...I already took withdrawal without kyc..but that time..fun88 said amount successful sent to bank account but I didn't not get in my bank...I already shared my bank statement..many times..but there is no help

Thank you very much for your reply, mithungorh66. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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Thank you very much, mithungorh66, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you mithungorh66 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Fun88 Casino IN for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Isle of Man Gaming Authority (gaming@gov.im) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter