The player from India had won 123,000 INR on Betadda but faced withdrawal issues, and later the account was transferred to Fun88. Despite having contacted customer support, he received an error stating "unable to withdraw" and was informed by Fun88 that the account had been blocked by Betadda, which he disputed. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.
Fun88 Casino IN - Player’s winnings have been delayed.
Amount: 123,000 INR
Fun88 Casino IN
Safety Index:Above averageSafety Index
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6.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
I am creating account on betadda and I am deposit 100000inr somthing. I win 123000inr something. Now I am trying to withdrawal my amount from betadda than betadda said we are facing withdrawal issue please wait. Now I am waiting 2 months. Now I got mail from betadda we are Marge with fun88 and we are transferred your account to fun88. Than I am going to login my account in fun88 and I am trying to withdrawal my amount but I got a error ("unable to withdrawal" please contact customer support). Than I am complaining to fun88 and fun88 taking 6-7 months. Now he said your account is blocked from betadda. But betadda not blocked my account. I have all proofs.
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5 months ago
Dear Rama628,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that your balance was transferred to Fun88 Casino?
- Could you please clarify if you currently have access to your casino account and the active balance?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
1- yes my betadda transferred to fun88 casino. Because betadda merge in fun88 casino.
2. Yes I am access my account. But he blocked my withdrawal.
3. Yes my account is fully verified.
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4 months ago
Thank you for your reply, Rama628. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you accumulate your winnings with or without an active bonus?
- Do you see any popup or error message when you try to request a withdrawal?
- Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you in advance.
