Fruity King Casino - Player’s account has been blocked.

you took 14 days to delete my account said I had more then one account what is complete utter garbage

Dear Wayne,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened?

Also, could you forward any relevant communication between you and the casino to my email address kristina.s@casino.guru?

I hope we will be as successful in resolving this case. Looking forward to hearing from you.

Best regards,

Kristina

Yes of course they laughed at me never gave no more the a single template answer for 14 days I have a son in a bnb we’re homeless this 1900 was ours fresh start even sent proof I sent my passport license 3 bank card 3 statements 2 proofs off address owners Wittenberg letter off permission with I’d was sent in

. Then out off the blue the account gets closed for no reason no proof because there is none and I get 500 back I. Sorrry that guilt by administrative reasons I will send you every thing you need to take this corrupt casino to the same place they put me

thanks so much for your help

Thanky you for your help I can’t believe what they have done they also shut my son spins account instantly but them deposits weren’t refunded but closed for the same reason (false) and also the same Time goes to show how sneaky theses sites really are

Wayne, I am sorry, but I am getting a little bit confused here. Do I understand correctly, that you, your son, and your boss all have accounts at Fruity King Casino?

And you used the phone bill which belongs to your boss during the verification as a proof of address?

Also, could you please clarify, who is Keith and Nick/Nicholas (the name from your emails) and how are they connected to this case?

I understand that it might seem like a lot of questions, but I need as much information as possible, to better understand what happened.

Yes of course

n.g plumbing and drainage ltd is a company

my boss gave me an x employees email to practice my submissions etc so I used that email

also the address verification was Submitted with a stamped Halifax bank statement

pans yes my boss has an accoun5 as well but he own multiple phones for his business which I had permission to use for the deposit

Was the casino informed, that the phone bill doesn't belong to you? Did the casino allow you to use it?

Were addresses in your casino profile and all your documents the same?

Hi yes they allowed me to use the phone anD also all documents are in correct adresss an£ all above board

Wayne, we discussed your case with our team and, unfortunately, we decided to reject this case. The reason is, that you always have to use your own information - your email, your phone number and especially documents issued in your own name, otherwise it is very hard for us (and I believe for casinos as well) to judge cases fairly, and because your boss has account at the casino as well, they found the match in documents and this is most likely why your account was marked as duplicate.

Even in the T&Cs it is mentioned, that you must use your own documents:

"You may be asked to show one or more of the following documents (or additional documents not listed below) to Us to verify your name, address and date of birth:

Proof of ID: A valid photographic identifying document is required in order to process Your first deposit. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.

Proof of address: This can come in the form of a recent utility bill or debit card statement that shows Your full name and address as listed in Your Account."

Sadly, there is not much we can do to support your case at this time. I can only recommend you always using documents that have your data. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.