Friends.Casino - Player’s experiencing problems with lost deposit.

Deposit via Bitcoin and it`s two weeks left, no money on my casino wallet. Support cant help.

Dear Alise,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful deposit before? Could you please confirm that you used the correct Bitcoin address?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Looking forward to hearing from you.

Best regards,

Kristina

Dear Alise,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.