The player from Germany successfully deposited 100 Euros into the casino, but the casino claims it never received the funds.
Hello, I was able to deposit 100 Euros at this casino but the casino says it never received the money.
Dear Alineb1991,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika