Tonybet casino operates irresponsibly

Dear player,

Even though I understand your frustration and I'm also sorry you find yourself in such a position, I'd like to mention Nick's summary:

"Hello Hygeboy,

We never take sited and we work based on the facts provided by the player and the casino as well. Requesting a self-exclusion prior to registering may and may not work but the casino is not obligate to do it and we can't hold responsible for them. Once you contacted them in 2023 regarding your addiction, the closed your account instantly and as it was your first request towards them since you had an account, they are not obligate to refund any deposit.

As the issue has been explained twice, we will be now closing the complaint as unjustified."

I'd say this explanation is pretty clear. The way I see it you are simply not entitled to any refunds. I'm sorry.

Please try to gain some insight into your future actions.

Hi, according to the complaint where it was written that you are not entitled to a refund, this is excellent news. I mean, the casino didn't have to do that, but you obviously reached some kind of agreement, which is great. 

So when the money arrives, be sure to let us know if everything went well. 

I think the casino will also be happy for a positive review and you for a refund. I hope you will do well in the future. Fingers crossed. 🤞

Fun!

Is there any way to contact you privately?

I would have a similar case, but the amount is much bigger at a different Casino. But they are not at all willing to negotiate...

Fun,

Thanks for the quick reply! It works under MGa. And I can't seem to inject yv 🙁 Can I get something else in my mouth at the same time?

Wow, the message went to some kind of check...

But you don't have any messaging app or discord in use?

Fun,

I don't really use Discord, so please acknowledge Did you get that request?