Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 388)

Hi,

Wondered if anyone had a similar experience, I deposited money on my stake.com using bank transfer and they used the third party Falcora Finance. Obviously wouldn’t let me withdraw and have since basically blocked me. This was 2 days ago and wondering if anyone thinks I’ve got a chance if I explain to Lloyds what’s happened. Or is it not worth it since I have read bank transfer deposits are not possible to chargeback. This will be my first chargeback attempt if that makes it anymore possible. Thank you in advance.

Good evening!

New member here. Gambling addicted

Gamstop restriction until march 25 (5 years)

Online gamblig restriction on my bank cards

Nongamstop casino used in UK: maximum.casino

Lost nearly £50K in the last 3 years. I've requested casino so many times to ban my profile, but they put just a 30 days temporary ban (you can reactivate anytime your account). Lost +5K in the last couple of months. I raised a chargeback dispute with Chase last night, but today they said MasterCard not cover the chargeback process for my situation. I was advised to initiate a complaint directly with the merchant. My transactions were made to:

Sbru Allnce, Store.boxpvpmc.it, Echosyntex, Gtmgkey, Sknsmgnt, Atlamp, Silt

I have all the communications saved on email between me and the casino since i started to beg them to ban my account. Anyone dealt with these providers? Any chance to get my money back?

Go back to Chase and log under goods not received, find out what the merchants are selling and state I have not received these goods.

It looks like sknsmgmnt may be skinsonly they are changing their names now these merchants

I also had some interesting information given to me from a reliable source regarding payment processing .

When these sites say they have no control over these payment providers it's bs .They do because they actually have to enter parameters into the system and the payment processing and merchant they want to use to process the transactions so they know exactly where the money is getting processed and by whom

My dear friend, do you have any information about the company PNMM?

No sorry

If anyone needs to complain to the licence authorities regarding MagicwinMLTD this is where you do it .They do not have a caracaco gambling licence their registered addresses are a residential house in Holland and an abandoned building.It took me ages to find this licence authorities but I found it and the CEO some Indian Guy sandeep upadhyay

this is where you complain this company definitely needs closing down anyone that goes near this site will not get paid out and your card details will be sold on. The Dark Web and numerous fraudulent attempts will be made constantly. Be warned .check out trustpilot review

What did they respond with?

Good morning and thank you for posting the template regarding the refund due to false bank descriptors. Today i've got a reply and i think they are playing dumb 🙂

Hello!

Thank you for choosing us!

We are writing to address your concern regarding the discrepancy between the total amount deducted from your bank account and the funds credited to your casino balance.

After thoroughly reviewing the situation, we found that the difference is due to fees applied by the payment provider and conversion rates associated with currency exchange. These fees and rate calculations are determined solely by the payment provider and are beyond our control.

Please be assured that our company does not impose any additional charges or fees on deposits. All deductions on your account are managed by the payment provider’s default settings.

If you have further questions or require additional information, feel free to reach out, and we will gladly assist you.

Best wishes,

Maximum Casino

Please advise me what shall i do?

Just an update from me from one bank( I've blanked the name of the bank whilst investigating) I assume this is good news as I managed to take screenshots of all the casino transactions that I made and they matched up to what was on my statement. Hopefully the merchants won't challenge mastercard as there are 94 transactions from 6 different merchants

Great news access to refund immediately which is what should happen.

I must be the only person who didn’t get temporary credit. So annyoing

Absolutely, my only concern is if they come back with some BS digital thing I was meant to have purchased , again luckily I had screenshots of all transactions through the casino, so I think at this stage it's win win ?

Me either .I raised a complaint with IBAS as well the other day about a dodgy uk casino using fake slots ,No kyc checks List goes on on ,Under a white label licence provided them with so much proof instantly denied .funny thing was it was of the same assor who delt with a previous case 3 years ago ,and the response was a litral copy and paste response from previous email..yep denied that one 2 .I am confused SMH you tell a casino to close your account with immediate effect 5 days later it's still active .you email every day for 5 days sometimes 3 times a day .only to be told by said casino after 5 days it takes 72 hrs from initial request .the account was still active .Then I recive an email saying account is closed then another saying your account is fully verified. Now how did they fully verify me without documents? So I asked they said they did a kyc check well this was a lie if they did a kyc check i would have never been allowed to enter the site and also I am Alerted when a search is done due to having a paid subscription.

Sorry I am having a rant

It's just so corrupt the lot of them

Ukgc don't do nothing IBAS are in these casinos back pocket hence why casinos recommend them as ADR

Arghhhhh

I didn’t on chase

Goods not received is always a risk they come back but what I have found is if you constantly harass them and do the stuff like GDPR, copy in local police etc then they likely won’t respond. This has worked on finnart and artstrid for me.

If I went through my emails I have probably sent nearly a 100 between artsrid and finnart, ranging from templates to just copying authorities in with basic few lines that these are scammers etc.

@Paul if you are still about mate how did you get on in the end? I know you said the final days were around about now, hopefully you won them all.

The casinos won’t refund. Approach the merchants and get chargeback raised via banks

Thank you for the reply.

New mail from the casino: Hello!

Thank you for contacting our Support Team!

Please, specify your query, so we could help you. 

If you have more questions - come back to us and we will help!

I will be in touch with the merchants. Last night i printed all my transactions, but please advise me how to approch them in a nice and formal way? Thank you!