HomeForumGeneral Gambling DiscussionWithdrawal process and uploading documents

Withdrawal process and uploading documents

3 years ago by Rymo
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3,247 views 5 replies |
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3 years ago

I played on a online casino today and now my withdrawal is declined and need to upload the following documents


Photo of me holding my passport, front and back.

Utility letter with my name and address, not older than 90 days.

Screenshot of transaction from where the deposit was made.

Photo of my credit card, front and back and also the CVC code has to be visible including my signature.


This feels really bad and I don't want to upload my CVC code, who would?...


I am considering to just let it go, they can keep that f*cking 2k.

Edited by author 3 years ago
3 years ago

Dear VULKAN VEGAS I am trying to withdraw my earned money and in all the methods they reject me, they are supposed to be a serious company as well as they received my money easily.

Automatic translation:
Rymo
3 years ago

we are the same, they do not deposit the money earned ... the only thing is complaining on social networks so that no one else bets on their platform

Automatic translation:
Rymo
3 years ago

Normally when they ask you for the front and back of your debit card you deposited with you are allowed to cover the middle 8 numbers on the front and the CVV on the back. This is usual practice now from most casinos I have played as are all the other verification documents they asked for

Anonymized417
3 years ago

You are lucky your not with a UK Gambling Commission affiliate casino they can ask for 3 mths of bank statements showing proof/ source of income + wage slips.

3 years ago

I played on a online casino today and now my withdrawal is declined and need to upload the following documents


Photo of me holding my passport, front and back.

Utility letter with my name and address, not older than 90 days.

Screenshot of transaction from where the deposit was made.

Photo of my credit card, front and back and also the CVC code has to be visible including my signature.


This feels really bad and I don't want to upload my CVC code, who would?...


I am considering to just let it go, they can keep that f*cking 2k.

3 years ago

Honestly, everything you described sounds OK except the part with the CVC code. I'd never send it to them. What's the casino's name?

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