Starburst payout calculation. can someone please advise

Hi everyone i am new to Casino.Guru can anyone calculate a win i had on Starburst for me I believe i was substantially underpaid.

I had one 7 on the first column top row, one 7 second column second row down, 2 starburst columns and a row of 3 7's on the last column on a £5 spin. can anyone calculate for me the actual payout. The site paid £75 i have raised a query on the sites live chat today. Is there anything else i need to do........ please help it was my son who witnessed it and told me it was wrong

I apologize that I cannot help you to manually give starburst payout calculation. Well, what I am doing is that I am using an online calculator just like this -> https://www.pinnacle.com/en/betting-resources/betting-tools/bet-calculator. All you need to do is to input all of the details needed and press the calculate button. As easy as your ABCs. You can also use other calculators from other website just to make sure and of course for a second opinion? hahah well every penny matters. Nevertheless, you also need to make sure that the site is also regulated and licensed to operate just to make sure that you will get your winnings.

I'm just looking at this and my guess is that the winning is probably correct. Let me explain this.

If you bet 5 per spin, then your coin value was 0.5. According to the pay table, you get 120 coins for 5x symbol 7.

The game doesn't pay winnings from all paylines, but it only pays the highest winning on a payline. I believe you won on the payline no. 4. (see the attached screenshot)

I tried to write down everything you described here and re-create the situation you saw on your screen.

I believe your 3 symbols of 7 were counted + 2x symbol WILD (that substitutes symbol 7 in this case). That's 5x symbol 7 in total. That should be 120 coins, so 0.5 (coin value) x 120 coins = £60

You actually won more, I believe it's because you first got wild on one reel, won something and then it triggered re-spin (when you get wilds, it always triggers the re-spin). Then you got wilds on 2 reels, won £60 and then you triggered the re-spin again and didn't win anything or some lower amount. The first spin and the las tone made £15 in total and the middle one paid out £60.

Since starburst is from NetEnt, I'm sure they could even find the specific spin and even a screenshot of the spin. If you won £75, then you should see the specific timestamp in your casino gaming history (and the casino support can see it as well).

The casino can submit a ticket to NetEnt and then wait for a reply from NetEnt. They should explain what happened and if it was paid correctly.

Anyway, I believe there's nothing strange about the winnings you got paid 🙂