Just create an email address with the name from your statement and capture the message sent, and that's it. They don't ask you to reply, just that you've tried to contact them.
I did this and revolut have gave me a update saying they couldn't contact merchant and will process the case themselves.
Sounds positive as previous failed chargebacks wernt even looked at.
Revolut will always contact the acquiring bank (the merchant's bank). The merchant's bank will forward the dispute to the merchant. The only important thing is to make sure they don't create fake invoices, which could harm you.
No got rejected and I’ve raised a complaint
could you mail me?
This address is 7 Bellyard Road same as many other payments
They have just came back to
me and said they dont recognise my transactions 🤔 did they do this with you at all?
For the avoidance of doubt, you can verify our official licensing status through the following link: View License Certificate
We are committed to transparency and the integrity of our services. Should you have any further questions or concerns regarding any Santeda licensed casino, we will be happy to assist.
Sincerely,
Jake
Goldenbet
Hello, nice to see you here.
I’d like to clarify one detail regarding your current account status. We assign official forum accounts to casino representatives so that players can easily recognize your verified status. However, for this purpose the account must be registered with an official casino email address, not a generic one such as Gmail.
If you are indeed the official representative of the casino, please review the rules:
2) Forum account verification
Your forum account needs to be manually linked with the casino brands you represent. To proceed, please send us the names of these brands together with your forum username (or the email address used for registration) to [email protected]
Additionally, we require you to contact us from an official casino email address or from an email belonging to a company that manages the given casino brands.
Thank you for your cooperation.
Santeda operates as an offshore entity, licensed and regulated by laws of the Curaçao gaming license.
While we are not licensed by the UK Gambling Commission, we adhere to international standards for responsible gaming, security, and fairness.
Our services are available to players from a wide range of jurisdictions where online gaming is permitted, and we advise all customers to ensure they are in compliance with the laws of their respective countries before engaging with our platform.
We understand the importance of responsible gaming and take the issue of self-exclusion very seriously. Santeda B.V. does not knowingly accept customers who are registered with GAMSTOP. However, as a non-UK licensed operator, we do not have direct access to the GAMSTOP database, and it is ultimately the responsibility of individuals to ensure they do not breach any self-exclusion agreements.
We encourage all players to gamble responsibly, and we provide various tools on our platform to help manage gaming habits.
Regarding your concern about the use of third-party payment processors and incorrect MCC codes, we aim to provide our customers with the most secure and convenient payment methods available. Payment routing and merchant codes are determined by third-party financial institutions and payment providers. While we do not control their operations directly, we are committed to working with reputable and secure payment processors to ensure all transactions are handled with the utmost care and security.
We appreciate your understanding of these matters and are always available to address any further concerns you may have.
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People may have missed this as it only appeared a few hours after they posted it - assume was being verified or something.
what a shambles of a response!
Teqcord is same address
How exactly did you contact Globalfin?
If anyone can help me with mbmramp, please email [email protected]
Happy to compensate for any successful recovery help, thank you
Can Someone please help me with those?
VForge - Warszawa
Pixtub.io
C-Ramp - Warszawa
Pixtub don't answer on mail, and those two others, I don't find.
It's a lot of money on each, so for the guy who's helping me, will get 10%!
Help me find the merchant contact information here first.
That's not necessary. It's easy with a chargeback.
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