Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 888)

What is the contact email for Santeda?

[email protected]

oh and whilst everyone’s here make sure you fill them in with negative reviews on trust pilot to offset their fake positive ones

Quick one guys, been going down my statements and I see a charge with the name as just the letter E?

Anyone else got this

Yes you need to dig in to it further. If it’s Dsolpay it is refundable but E seems to be used by others too

It just says E, I can't figure out which site it was but it's definitely gambling and was in euros, merchant code says services and was after my santeda splurge, infact it might be them.

As I did payments by 2 card method options before it blocked it and only allowed transfers via payop

Is their a merchant I can use to show bank iv contaxted and not received services for this one?

Is there a merchant I can contact to say I didn't receive order and charge it back at all?

I actually think the deposits went to mystake, because it was right before a splurge of transferop payments. It's marked as services and in euros.

When you click in to the transaction does it not tell you anything else? On Revolute I go in to the transaction click download on the statement, it then says E as the headline but underneath there’s a name of another company. Some of mine are exotrx some are Dsolpay, some are inpics. The easiest by far to get back is Dsolpay

With revolut too and just done that.underneath it says

Syntabs.riga

Not one I’ve heard of and not one mentioned on the forum to date based on a quick search

I messed up with previous chargebacks, do you think I should find a similar company and email them and produce to to chargeback, I tried searching syntabs but unsure if im finding the right merchant

Just create an email address with the name from your statement and capture the message sent, and that's it. They don't ask you to reply, just that you've tried to contact them.

Great idea!

Just adding on in addition to your illegally functioning site. You claimed goldenbet had no connection to mystake. I was blocked and permanently self excluded from mystake many months ago however allowed to open a goldenbet account and lose thousands yet you explained you had no connection but why put both casino names at the bottom of your post 🤔???. No one on this site is charging back in bad faith they are claiming their rightful funds back from you vultures who prey on vulnerable customers and take advantage of this with your unregulated and fake games.

Amy, while your reminder about the misuse of chargebacks is noted, your statement entirely overlooks the broader legal and ethical issues surrounding Santeda B.V.’s own practices.

You cannot selectively choose which laws apply to you.

Operating in the UK while unregulated by the UK Gambling Commission is illegal. It is not enough to say that services were "rendered" if those services themselves are being offered in violation of local laws. Consumers have rights, and operators have responsibilities — including obeying the legal framework of the countries they operate in.

If the chargebacks were truly fraudulent, why are the banks not siding with you?

If these were all baseless claims, financial institutions like Santander (and others) would routinely deny them. The fact that chargebacks are being upheld suggests there’s merit to the consumer’s case — including concerns over deceptive practices, such as masking merchant category codes (MCCs) to bypass gambling restrictions or block self-exclusion tools. That alone raises major red flags.

Legitimate, regulated casinos rarely face chargebacks.

In properly regulated markets, casinos follow strict compliance and player protection rules, including affordability checks, deposit limits, and self-exclusion enforcement. As a result, chargebacks are exceptionally rare — because transactions are transparent and players are safeguarded. The high volume of chargebacks you’re experiencing says more about your business practices than it does about your customers.

The Real Problem:

This isn't simply about "players gambling and trying to reverse losses" — it's about vulnerable individuals being targeted and exploited by platforms that operate outside the law, ignore local safeguards, and rely on obfuscation (e.g., MCC masking) to continue profiting from addicted or desperate users.

Yes, there are moral grey areas — but the greater responsibility lies with the operator. You facilitate the harm. Without you, this entire debate wouldn’t exist. People wouldn’t be losing life savings or facing emotional breakdowns if proper protections were in place — protections that regulated operators are legally required to uphold.

The Solution:

1. Only operate in jurisdictions where you are fully licensed and regulated.
2. Comply with all local laws, not just the ones that are convenient.
3. Cease masking transactions and misrepresenting charges.
4. Implement meaningful responsible gambling tools and enforce them.

Until then, warnings about the "abuse" of chargebacks ring hollow. You are demanding fairness while offering none in return.

As you said, you won’t comment further and the main reason is because you know what you are doing is wrong, both morally and legally.

Hi could you email me the template also.

[email protected]

thanks

Hi long time i aint posted hope all is well has anyone got a high amount of transactions on a visa debit card?

It took about 2 weeks with a little pestering

Me for example, merchandise not received... and they deduct it from Amy's fucking salary

have you already submitted chargeback ? and what does the amount total too