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HomeForumGeneral Gambling DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 887)

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2 years ago
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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sw18jp
3 months ago

Yeah, they're just regurgitating some pre written stuff as they usually do, ignore anything they say and file chargebacks where possible, legally they don't have a leg to stand on and they know it, hence them typing here trying to scare people


They've broken laws under the UK gambling act 2005 in that aspect, not to mention data protection laws amongst others (money laundering, transaction laundering etc)

Edited
Gojira7346
3 months ago

They are also not adhering to tax that all UK registered casinos have to pay to be on the register.

Lupin deleted the post
Santeda
3 months ago

Amy, with all due respect... what have you been smoking?

You don't even believe what you're saying... What was the 5 million fine the DGOJ gave you, precisely for not having a license?

Could you explain, please?

Jamieredling deleted the post
3 months ago

Amy, with all due respect... what have you been smoking?

You don't even believe what you're saying... What was the 5 million fine the DGOJ gave you, precisely for not having a license?

Could you explain, please?

3 months ago

For the avoidance of doubt, you can verify our official licensing status through the following link: View License Certificate

We are committed to transparency and the integrity of our services. Should you have any further questions or concerns regarding any Santeda licensed casino, we will be happy to assist.


Sincerely,

Jake

Goldenbet

Jamieredling
3 months ago

Report them to the UKGC too, come back at them from the chargeback side and the regulatory side. email for complaints to the UKGC is here - [email protected]

Gojira7346
3 months ago

can you send a template of what you sent? We can alter it a little and if everyone sends it, may prompt an investigation

Goldenbet
3 months ago

If you google your license number you would know it was due to expire on 14th August. Debatable if it ever existed in the first place.

Goldenbet
3 months ago

Dear Jake,

The copy and paste looks great... You still haven't answered the question. What was that fine for? Come on, let me refresh your memory...


https://sbcnews.co.uk/europe/uk/2023/11/10/dgoj-black-market-exposure/

Goldenbet
3 months ago

As per the UK gambling act 2005, you are required to have a UK gambling license, could you show us that please? Or are you not operating by the UK regulatory bodies standards despite offering services knowingly to UK customers?

Edited
Bigfella100
3 months ago

Their license was "pending" when i gambled with them, unfortunately didn't find this out until after the fact. They advertised as a licensed casino when they didn't have one.

Edited
juaky24
3 months ago

Unfortunately, none of these unregulated bookmakers pay fines, nor can anything be done to them because they operate in tax havens. States and laws leave us defenseless against these profiteers. The only solution is chargebacks. Using dirty channels like they do to reverse charges. I've recovered more than 10,000 euros this way. Of course, I don't plan on visiting Cyprus or Curacao in my life.

Automatic translation:
3 months ago

For the avoidance of doubt, you can verify our official licensing status through the following link: View License Certificate

We are committed to transparency and the integrity of our services. Should you have any further questions or concerns regarding any Santeda licensed casino, we will be happy to assist.


Sincerely,

Jake

Goldenbet

3 months ago

We’ve have santeda and now we’ve got goldenbet.


tell us why you think it’s legal for you to accept uk customers and uk customers who have gamstopped and we’ll all stop the chargebacks…


ah there’s a problem isn’t there…

Unbroken
3 months ago

They found one of the guys involved with Santeda, Mario Fiorini, Santeda got slapped with a huge fine by 3 different countries, also for those who don't know, Santeda B.V. used to operate as OnyxioN B.V.

sw18jp
3 months ago

It's bad practice to use chargebacks, but it's not bad practice to respect the self-exclusion rules of different countries in their casinos... that's the morality of these people.

Automatic translation:
3 months ago

Kind of feels like somebody has made troll accounts impersonating santeda, speculation I guess

Daveplatt
3 months ago

The names being used align to names I recognise from customer service so good attention to detail if so!

assuming it is them, which I’d say is likely, they’ve got to be deluded if they thought the tactics they’re deploying on here would help

sw18jp
3 months ago

Oh okay, fair enough.


Criminals they are.

Daveplatt
3 months ago

It wouldn't shock me, also wouldn't shock me if it was them as mods here have said casinos have contacted them to take the thread down, so the thread here is clearly seen as an issue for them, the regurgitated replies and customer service agent names match up too.

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