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HomeForumGeneral Gambling DiscussionPlayer Kyc Verification.

Player Kyc Verification.

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1 year ago
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1 year ago

Good morning everyone.

I wanted to talk about kyc verification by the casino.

So there is this situation;

The player creates an account in the casino. And immediately adds the required documents. That's why he does it because he wants to check whether, for example, his personal data has not already been used by third parties. It is known that such data can be obtained very easily. Verification is carried out and the casino will ensure that in this at the moment of playing, he can fully use the casino's services. So the player makes a deposit and withdraws the money. When withdrawing, the casino blocks the account on the suspicion of having multiple accounts.

It turns out that the player already has an account in the casino. Which has the same personal data as the account he created recently.

Why doesn't the KYC verification immediately show duplicate personal data?''I've read disputes with Vulkan, Ice,Ggbet.''Does the casino deliberately not reveal duplicates? Only after the player makes a deposit or orders a withdrawal?'

Does the casino have the right to do this? This action of the casino is against their rules and regulations?


Edited
Automatic translation:
drozdeknikola
1 year ago

Hi, I think that if a player is able to verify himself again with the same data and the casino doesn't notice, then it's their fault. Of course, sometimes the system might not flag the player's account and the casino will only notice such a thing when the player makes a withdrawal. 

However, as long as the player tried to avoid such a situation, entered everything correctly when registering and all the documents were also correct, then I think the casino is at fault because they said that everything is fine even though the player tried to find out everything necessary and didn't try to bypass the casino and break their rules.

However, when you ask about this, did you have the same problem or did you just want to know some background information on the subject since you have seen similar cases ? 

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