email with the wrong information

I got an email yesterday from a casino that my payment failed, even though I haven't played or logged in to the casino for months.

I'm wondering if this is the new trick used by the casinos to trick the player into logging back in or should I be concerned.

The casino has a rating of 9.1 *

It can also be just a human error. You'll not find out unless you ask the casino, I'm afraid.

I'm sure you already know what we focus on while calculating the rating, if you find out anything uncommon, submit a complaint, please.

Hello Radka,

I have already formed my opinion and cannot "blame" it on human or technical error

The first email came from an address that begins with: promo@

That's steep..to write with an e-mail address like this: "Payment failed - let's find a solution together...We noticed that there are problems with your deposit. Please try again."

Of course I wrote to the email address that starts with support @ and wanted an explanation - The answer was:

"Hello,

This email was sent to you by mistake due to a technical error, no deposit was made to your account, we apologize for the inconvenience. We hope for your understanding!"

I think...you don't have to write more about this and I know how they rate and how the players rate

Hello,

well, just an error. Inconvenient, but it can happen.

I would not make any conclusion from that personally 🙂.