HomeForumGeneral Gambling DiscussionAmazon Slots won't return my money

Amazon Slots won't return my money

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2 years ago
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2 years ago

I joined Amazon slots recently, deposited an amount and won an amount. I didn't realize and don't understand the 65 x wager rule that they have in place. They are refusing to let me have my own money plus my winnings saying that I need to wager a certain amount to get it. I have constantly emailed them as no telephone contact available, and now the Safer Gambling Team have frozen my account. It's nothing to do with safer gambling , simply being able to access my money. Basically, they have locked down my money, please help. Thank you

vmart4713
2 years ago

Hi, if the casino has blocked your account for no reason, in this case I would recommend filing a complaint here: https://casino.guru/complaints/all

65x wagering is very high and we have such a bonus on our site. Have you played with the bonus too ? Why did the Safer gambling team get involved ? 

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