Account closed and money confiscated

Did anyone have a case of mistakenly entering the country at the casino specifically bitkingz ... after that I withdrew the money however when I wanted to withdraw more money they asked for documents and I sent the documents and they accepted and they said that the order was verified after I I asked for payment, they took my money and canceled my account. First of all, I said that I had made a mistake in the country and asked for changes in the country. They said that would not be a problem.

Hello.

If I understand correctly, you managed to withdraw the first sum and the problem was raised when you try to withdraw again, correct? This seems strange to me. 

Have you received an email from the casino rep.? I'd try to ask them about the whole situation. Or far better do you have print-screens of any conversation where the country was discussed? 

Anyway, I think you should submit a complaint, this needs to be checked further.

Feel free to do so here:: https://casino.guru/complaints/create

I filed a complaint, but I can ask you here, that I normally withdrew the first amount, after that they asked me for documents and I sent everything properly, I even took a selfie in front of the house ... and in the end because of that state they deleted everything win and cancel the account ... I'll send you pictures of everything here.

It is also interesting that they verified my order, you see that the passport was verified and accepted.

I'm not really sure if I understand it correctly. You said in the chat that your passport is Brazilian, but your personal info says Hong Kong and then I see in your personal info that the city is Niš, which is in Serbia, but you added Mexiko there...

Anyway, it seems Bitkingz accepts players from Serbia so this isn't the case where you wouldn't be allowed to play there if you filled the country details properly. I think if you filled your name, date of birth, street address + city correctly, then it's a clear sign that you didn't want to cheat them and so they should pay the winnings.

no no, I signed up on purpose from another device and asked them if it was possible to change the country and they confirmed to me that it was possible to do so, I just wanted to have proof of that.

you are right, plus I have verified my passport has been verified and I took a picture in front of my house as a dock with a passport in hand.

I wrote on purpose on the chat I just asked informatively if it is possible to change the state .... and they said that when I send everything that it is possible to change ... however in the wet case they just closed the account ... and I say again, my passport was verified first, when I sent proof of address, they asked me in front of the house to take a picture with my passport, and I sent it, but then they closed the account ... I will send you a picture where I was verified.

you see that the passport was accepted as a verification of the order, and I sent 4 more pictures to make everything nice so that it can be seen on the proof of address. I took a picture in front of the house and the street.

Hello,

allthough I checked every picture you posted I find no evidence that your password was accepted by Liana. As well as to me it seems like they just told you that it is possible to change country after check, but during the chat they find only more different information, I guess.

May I know why you intentionaly filled the wrong adresses, please?

Furthermore, what good point could you see in this, please:

"no no, I signed up on purpose from another device and asked them if it was possible to change the country and they confirmed to me that it was possible to do so, I just wanted to have proof of that."

I don't have a screenshot with Lilian, and my country has changed because my VPN has been on for a while and connected to Mexico ... but the country can change, they say it's not a problem, I'm just wrong, in every casino you can change the country before filling in the data only with them is not possible. They gave me confirmation that the country can be changed after sending the documents.

I see now. So it was the VPN that caused all this.

Still, I'm quite sure they did not give you any confirmation regarding the country, he wrote: "After I check the documents I will be able to change the country, yes."

I'm assuming now, that he changed his mind after he had checked your documents, I'm afraid.

May I know if you are still in contact with anybody from the casino?

no I'm not in contact with anyone from the casino anymore, but I think they can change the country, it was absolutely not my intention to cheat or do something bad ... I just stayed on vpn and I just registered on the site and I didn't even notice. ..I also sent selfies with the street name and home address number because they asked me to, too, I think that's proof enough that I just wanted to play fair.

I believe that if you only filled the country incorrectly, but the rest of the details is correct, they should be able to change the country for you. It shouldn't be a big deal.

that everything else is true, how can I solve this problem.help you? I filed a complaint.

Yes, then please, give me colleagues some time to take a look at it.

So far no one was able to send in the perfect solution, which is not strange

I got two matches and now I'm waiting for a new one

Hello,

just give your complaint some time.