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HomeForumGeneral DiscussionNever share your password with a third party!

Never share your password with a third party! (page 2)

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1 year ago
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Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication. Recently, we noticed a few attempts from online scammers pretending to be Casino Guru, asking players for a password to their casino accounts. Never share your password with anyone!
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1 year ago

It's bullshit..


This is what they ask for! When you try to get your winnings...


Hello Peter,


Thank you for playing with us!


We are contacting you regarding your latest withdrawal request. Please be informed it failed ad your card does not accept withdrawals. For this reason, you will need to request it again through Bank Transfer.

To complete the verification process, we still need the following documents:


ID: 

Always send us both sides of the document.

We accept:

• ID card

• Passport


Make sure it isn’t expired and that we can see the full text and all four corners of the document.

Please note that we need a photo in colour, we do not approve scanned documents.


Proof of Address: Make sure that the document is not older than 3 months with the date of issuing clearly stated and all four corners of the document are visible.

Documents we approve:

• Utility bill (gas, water or landline/broadband)

• Bank document (a statement or another letter sent to you)

• Government-issued document


Credit card: **6321 

Please submit a clear photograph of both the front and back of the credit card under your name. Ensure that only the first 6 and last 4 digits are visible, following the truncated format: 1234 56XX XXXX 6789 on the front, with the same coverage on the back. Do not obscure the expiry date or the CVC code (3 digits). Additionally, the card must bear a visible signature for validation purposes.


Bank account: 

We need a PDF file of bank statement XXXXXX from your online bank. We need and see full name, bank logo, IBAN and BIC / SWIFT. This can be found by logging in to its online bank.

Once requested again we will process your funds as soon as possible.

Don't hesitate to contact us if there is anything else we can do for you. We are happy to help you!


Have a good day! 


2050:3025181

kaizensweden
1 year ago

Hi, what casino are we talking about here ? I have read the whole post but I have a feeling that it is the normal documents that a player provides to the casino to verify themselves. What's wrong with that ? 🤔

Jaro
1 year ago

Neonvegas.com

I paid with card and they say on their website that they will transfer the money back to my account.. now they want me to send them so much information about my self and my credit card.. i will not!

I am going to contact the police

kaizensweden
1 year ago

Well, I think it's a verification that you would do in almost any casino if you wanted to withdraw money, so it doesn't seem to me as something strange as I already mentioned. You always verify yourself and the payment method so what do you see as the problem ? Are you playing in an online casino for the first time ?

Only when you go through this process successfully you will be allowed to withdraw, so obviously that's why you should get the money back to your player account again. 🤔

Jaro
1 year ago

No it's not the first time!

And they clearly state that they will pit the money back on my Master card !!!!

1-5 bank days

You think to much

1 year ago

Slo has. Money inside, how to ask them from withdrawal, what is this sauce

Automatic translation:
1 year ago

No it's not the first time!

And they clearly state that they will pit the money back on my Master card !!!!

1-5 bank days

You think to much

1 year ago

I don't think I think too much. I just wanted to know where you see the problem, because I didn't see it in what you wrote. 

That the casino doesn't want to give you money would certainly be one, but it's not if you haven't done the verification. That's a common thing that happens. 

If you pass it successfully like I said, then you should be able to withdraw.

1 year ago

Slo has. Money inside, how to ask them from withdrawal, what is this sauce

Automatic translation:
1 year ago

Hi, you have a casino withdrawal issue, did I get that right ? Where is it happening to you ? What is the reason you can't withdraw, could you tell me more please ?

1 year ago

Bonuses

Automatic translation:
zgapatr
1 year ago

Hello!

Do you need a tip to find bouses on this site? 🙂 go no further; just click or tap this green link 👈

What is your opinion on this thread anyway? It's called "Never share your password with a third party!"

1 year ago

I have a win worth 350 euros and the casino does not respond and does not answer all my emails that I have sent with screenshots and all documents

Automatic translation:
1 year ago

350 euros

Automatic translation:
cwillenbacher
1 year ago

I have been waiting for my payment of almost $2,500 for 30 days and they have not responded. I gave up on them.

Automatic translation:
1 year ago

I want to iron them

Automatic translation:
1 year ago

I have a win worth 350 euros and the casino does not respond and does not answer all my emails that I have sent with screenshots and all documents

Automatic translation:
1 year ago

Hello, could you also tell me what casino is it ? According to what you wrote, you were going through verification when you sent the documents. Was it successful or not yet finished ? How long are you waiting for the withdrawal and verification if you did not go through the process successfully. Would you please let me know ?

1 year ago

I have been waiting for my payment of almost $2,500 for 30 days and they have not responded. I gave up on them.

Automatic translation:
1 year ago

Oh so that's enough too, are we talking about a casino you have a complaint against that is still ongoing ? If so, don't give up and try to wait and see if our team can help you. They have not answered you even once to tell you the reason why this situation has arisen ? 

1 year ago

When kind a pay the balance of the I have winning on my account

luzienjones101
1 year ago

Hello, I don't fully understand what you mean. Do you have money on the casino account and want to withdraw it ? Or is it something else ? 🤔

1 year ago

My gifts

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lindalee071013
1 year ago

Hi, is there a deeper meaning and point to the thread or conversation ? Can you explain something more ?

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