ForumGeneral DiscussionNever share your password with a third party!

Never share your password with a third party! (page 2)

7 months ago by Daniel
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5 months ago

Hi

when I wanted to withdraw money and asked me to send the number of my bank account to the email address and I did that but nobody helped me and didn't write back either

can anyone help

Automatic translation:
Javid10
5 months ago

We surely will try to help you out. Please let me start with the name of the casino where you have experienced this. Could you provide it, please, along with some more information as well?

Are you able to log in to your account? When was the last time you spoke to support, please?


Romi
5 months ago

My name in koto is Javid10


I have written email three days ago and just said thank you


does not help


I wrote an email today as usual but unfortunately no answer

Automatic translation:
Javid10
5 months ago

Sorry for the misunderstanding. What I meant was the name of the casino where you play and experience the issue. Which casino is it, please? Does the situation remain the same?

8pt64ygmxh
4 months ago

Hi, could you please tell me in which casino you have this problem ?

As for the verification itself, we give casinos exactly 14 days to resolve it and if they fail to do so, I would recommend opening a complaint on this link. ⬅️

Nevertheless, what reason does the casino give you for not verifying your documents ? Have any been accepted ? 

Please let me know.

3 months ago

bonus


Automatic translation:
jekotigara9
3 months ago

If you are looking for a bonus, please visit our Bonuses and Promotions section on our forum.

3 months ago

I've never been asked and I believe that this casino.website guide is a lot of g

Help

3 months ago

I found a nice game and ended up winning R21000,00 but cannot get my winnings out it is always an excuse. First I must use my credit card account for EFT, then my cheque account, then EFT has a technical issue and I must use electronic wallets, then I can’t use Bitcoin as I never used it to make the deposit. I’ve been trying for days but it has been rejected 21 times! Don’t play on this platform!!!

3 months ago

I've never been asked and I believe that this casino.website guide is a lot of g

Help

3 months ago

You mean no one has ever asked you for your password ? That's good, at least you know the casino isn't dishonest. 

Also, I see you're writing help, do you need a hand with anything ? 

3 months ago

I found a nice game and ended up winning R21000,00 but cannot get my winnings out it is always an excuse. First I must use my credit card account for EFT, then my cheque account, then EFT has a technical issue and I must use electronic wallets, then I can’t use Bitcoin as I never used it to make the deposit. I’ve been trying for days but it has been rejected 21 times! Don’t play on this platform!!!

3 months ago

Hello, could you tell me what platform are we talking about where you are trying to withdraw money ? I believe it's not nice if your withdrawal has been rejected several times and there is always something different behind it even if you used an alternative. How long have you been trying to withdraw ? Is there anything that the casino has recommended to you to prevent your withdrawal from being rejected again ?

3 months ago

Hello, very good, the other day a family member and I deposited money with their credit card into my mystake account, about 30 euros, we earned 480 euros and when it was time to withdraw, they asked me to verify my credit card since I didn't have it physically, so I sent the bank statement. with all the deposits made with that card in the casino They responded to me that they could not verify it through a scanner (since my bank only provided me with the document physically) they asked me to send a statement of my account in which To see all the deposits made, I sent it to which I did not receive any response. Finally, when I did not receive a response, I contacted the bank to see if there was any way to get the card statement in PDF and I sent it again without a response.

Automatic translation:
dd7hxfpfp5
3 months ago

Hello there. May I first ask at which casino did you experience all this, please?

Also, what family member do you mean? Have you got some joint account with this person, perhaps? I am asking because usually it is not allowed to use another card except the one which is in your name. There might be some exceptions when it comes to joint accounts only.

When exactly did the verification process start, please?

3 months ago

Nice

dd7hxfpfp5
3 months ago

Hell9


memharmagaso110796
3 months ago

Nice

Daniel
3 months ago

vp0206.lp333@gmail.comvp

2 months ago

It's bullshit..


This is what they ask for! When you try to get your winnings...


Hello Peter,


Thank you for playing with us!


We are contacting you regarding your latest withdrawal request. Please be informed it failed ad your card does not accept withdrawals. For this reason, you will need to request it again through Bank Transfer.

To complete the verification process, we still need the following documents:


ID: 

Always send us both sides of the document.

We accept:

• ID card

• Passport


Make sure it isn’t expired and that we can see the full text and all four corners of the document.

Please note that we need a photo in colour, we do not approve scanned documents.


Proof of Address: Make sure that the document is not older than 3 months with the date of issuing clearly stated and all four corners of the document are visible.

Documents we approve:

• Utility bill (gas, water or landline/broadband)

• Bank document (a statement or another letter sent to you)

• Government-issued document


Credit card: **6321 

Please submit a clear photograph of both the front and back of the credit card under your name. Ensure that only the first 6 and last 4 digits are visible, following the truncated format: 1234 56XX XXXX 6789 on the front, with the same coverage on the back. Do not obscure the expiry date or the CVC code (3 digits). Additionally, the card must bear a visible signature for validation purposes.


Bank account: 

We need a PDF file of bank statement XXXXXX from your online bank. We need and see full name, bank logo, IBAN and BIC / SWIFT. This can be found by logging in to its online bank.

Once requested again we will process your funds as soon as possible.

Don't hesitate to contact us if there is anything else we can do for you. We are happy to help you!


Have a good day! 


2050:3025181

kaizensweden
2 months ago

Hi, what casino are we talking about here ? I have read the whole post but I have a feeling that it is the normal documents that a player provides to the casino to verify themselves. What's wrong with that ? 🤔

Jaro
2 months ago

Neonvegas.com

I paid with card and they say on their website that they will transfer the money back to my account.. now they want me to send them so much information about my self and my credit card.. i will not!

I am going to contact the police

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