Wrongly denied payout.

I was denied a $2500 AUD Pay because the casino honored a coupon while another payout was pending. I figured that if it was not allowed, then they would decline any promotion I tried to redeem.

The notion of trying to be sneaky or shady never entered my mind. I honestly didn’t think I was doing anything wrong. I understand your policy clearly, now.

However, they denied the second payout and credited me the $40 I had deposited at 8:35 am after my first payout was approved using coupon code TOP PLENTY.

My previous payout had been approved and received by 4:51 am.

I deposited and won after payout was approved and with a different coupon.

Hi, when you say the casino honoured a coupon while another payout was pending, does it mean that they added the bonus directly to your account while you had the pending withdrawal?

Exactly ! That would mean they messed up but they actually didn't because there wasn't a pending withdrawal after all. I won after payout was approved and with a different coupon. I've emailed them every day this week and no reply.

I’m having problems depositing using Visa at Andromeda casino but they plenty of Bitcoin companies I could use. The question is can anyone recommend a Bitcoin wallet and also what are the charges please? I haven’t had a Bitcoin wallet before so this is all new to me.

I have used different wallets and the best site for user-friendly instructions and information for me is Coinbase

Very minimal fees and you can buy as little Bitcoin as you need while others sites like Coinmama make you have to buy $50 minimum.

With Coinbase, you can buy, sell, send and receive crypto easily.

Let me know how you like it . https://www.coinbase.com/join/navarr_iy3

Thanks for the reply but they don’t have coinbase

Update :

I received the following from Ozwin Casino:

Dear Jaime,

Thank you for making Ozwin your gaming choice!

Thank you for your emails, we have checked your account in more detail to find a solution to your confusion and we have found an explanation.

After checking your account history, we can see the issue is not related to the bonus match TOP-PLENTY. The second deposit wasn't declined because of a match bonus in between but because another free coupon (C-DRWINMORE) was redeemed after the second withdrawal request.

You can double check this also on the same screenshot you provided that is attached in the mail, you will see the following "COUPON C-DRWINMORE REDEEMED" cut in the middle at the top of the screenshot.

Just a friendly reminder that during a pending withdrawal, no bonus should be redeemed.

We invite you to come and chat with us to find out our hottest games!

Should you require any further information or assistance, please feel free to contact us anytime.

Enjoy playing in the Casino!

Best regards,

June

Ozwin Casino Support

My reply

Ok, what's been bothering me is why did I put my payout in jeopardy ? Am I really that dense to be so flippant ? I looked back at the account history and I see why I continued to try redeeming coupons --- it's because I redeemed coupons after I requested my first payout and you honored that payout.

You didn't penalize me or tell me "No!", so I didn't know I was in violation. You can't honor one without honoring the other when both situations are identical.

I know I'm not a high roller but you can see I've made many deposits so why am I not offered any coupons anymore? It's like you don't want my business anymore.

I've asked them, once again, to please call me.

People often recommend Coinbase. I have good experience with Bitstamp.

Did they just tell you that they won't pay anything and then added the sentence

"We invite you to come and chat with us to find out our hottest games!"? 😲😀

I'm sure you'd love to check their hottest games after your withdrawal was declined...

LOL! I know right? They have some nerve.😂

Let's see how your complaint is going to develop. The casino has a decent rating so they might be willing to deal with it.