What do I do if the casino I play at doesn't want to pay me?

I had the first error more than a month ago and they did not respond to me. Then again three times the same error in a week and with a total of prizes that is equally important to me, they only make me send the information over and over again, so more than 15 days have passed, they wash their hands and no one solves it, they tell me no. I played that the bets were not there, after two days they found them but I did not win since I have screenshots that prove that if I won, the solution was to continue playing because I will win again, they laugh at you, they make fun of you and they do not give any solution

Hi,

It appears that you have a long history with the website, so I would really like to ask you to share its name, at least in the beginning. Others might find value in your rather unsettling experiences, in addition to the fact that we will likely have a few more inside looks at the particular casino.

A few more specifics about your current problem, in my opinion, might also be helpful.

You have probably completed the verification process by now, but the casino nevertheless declined your withdrawal request for an unknown reason. In that regard, could you please be more specific?

Are you aware of the precise reason?

What games have you played, by the way?

Please respond, and we will try to come up with something.

Just to clarify, I am writing here because it appeared to me that it is a casino forum (I don't know your casino if it is).

The game in question is richpigguien although also in May I lost money that I won in Mega wild fruits another game from the same casino, on that occasion they just kept me waiting and in the end no solution, now on June 9 I started having the problem again, I won and apparently it was added to the balance but the platform was stuck and then restarted, it asked me to log in again because it closed and when I entered the money I won was no longer there, I spoke to support and they told me that it was there and that it would appear in maximum 24 or 48 hours, something that was not done before this "error" I made two withdrawals for the same amount and only one arrived, the other disappeared, it was waiting for days and now only one withdrawal is coming out, they told me I should wait and well the same as always but nothing then I won a smaller amount again and the same thing again the moment I won, I managed to take a screenshot but then it stuck, it restarted and the money was not there, again in support the same and until today There is no solution, they say that I never played because the bets do not appear, then they found them but I did not win and I have the screenshots, in Telegram support they told me that they do this to avoid paying but I have not won as much as other people anymore They do pay them their winnings, they also said that I am an isolated case but I have been finding more people with the same or similar problem, I don't know how to get them to pay me my money because since they are an online casino you are outside the law in theory, they I have sent everything they have asked of me, they even insisted that if I did not send the history of the game they would not be able to help me but the game has no history, not for the players at least, maybe this has nothing to do with you but if someone could help me , guide, advise, I would appreciate it because seriously, for me this is already a joke 🥺 I earned that money and I want and need my money, I feel that it is unfair that they play like this with people, but when we are not the ones who earn millions, well, I know several who have I have earned more than 3 million Chilean pesos and they are paid without any problem, I hope you can help me in advance, thank you

It happens to several people that the app after a while out of nowhere restarts or gets stuck, it takes you out of the game and then you have to log in, it asks you to verify that you are not a robot and when you manage to enter the money is not there

In the ones I have had the failure is rich piggies and also Mega wild fruits in both it has happened that I win and the money disappears, but crazy time has also stuck among others, only in those it has not happened that I just won and "lose your money" there are several games that have flaws because they stick or close, they don't let you bet and on many occasions you leave money on the platform and the next day it is missing. This has happened to me and other people who by chance ended up talking Of these online casinos, what left me most shocked is the response I have in a screenshot from the Telegram casino support where they tell me that they do it so as not to pay and then they were so negative that this was not their support and things like that, it seems that no one really knows how games work, they know much less than the players and I feel like that is a lack of respect

This doesn't sound very good at all. Could you share the name of this online casino, please? Only this way could our complaint team be able to help you solve this issue.

So, did you manage to get the money from the first withdrawal already?

We will wait for your reply here, ready to step in if possible.

No, they haven't given me a solution for anything, I even have all the screenshots and they tell me that I didn't win anything, I was looking into it and just at that time apparently they had errors but they won't assume it, in fact I was playing now and the game was stuck and even crashed. It logged me out alone, the game was very slow, I spoke to support and nothing according to them everything is fine, the casino is 1win, I don't know how I can get them to pay me my money, first it was around $100,000 then $134,000 from another withdrawal that never happened arrived, then $852,800 and the last $72,900

that is, approximately a total of $1,158,800 (in Chilean pesos) which according to them I never earned

Their attention is also horrible, after recognizing that I had won but that I had to wait because the money would appear in a maximum of 48 hours, well after time and explaining what happened a thousand times they only tell me that there is no proof that I won, also the On May 18, they called me saying that a manager (agent or manager) would contact me because in all those ways they say they never communicated, today I asked and they told me that in a maximum of two hours they would talk to me, that after midnight that should have happened They left me waiting, I spoke to ask a question and they only told me that I should wait, so their idea is that I shouldn't even sleep waiting for something that doesn't happen. I see how more people play and win and many win millions and get paid immediately and to me they were small profits they don't want to pay me, the same support told me that, I have the screenshot of where they tell me that they do it so as not to pay and despite having everything recorded (the conversation where they told me that) now they deny it and say that they don't It is their support since they made it available to the players when a massive failure occurred one weekend I earned that large amount of money with the last money I had left at that time because I was left without a job so I just want my money It seems to me that they are just making fun of me, because they make me send the information over and over again for nothing, what can I do?

Thank you for the information. Now that we know at which casino this occurred, I would suggest you file a complaint. Our team will look into all this and try to help. Please try to describe the situation well so it is all clear. Just follow this link to do so, and let us know if you need any other assistance.

Keep us informed about any updates regarding your issue.