Hi all,
I withdrew 360euros exactly a month ago. There has been nothing but problems since.
They have told me that they have tried to send it 3 times to my uk bank account but it's never arrived. They say they are having problems their end with transferring.
My bank has not had any attempted deposits from them.
It's really upsetting me as I was hoping for the money for Christmas. I have emailed every day and they hardly ever reply and live help just tell me to be patient.
I know it's not a lot of money but it is to me.
I don't want to name the casino just incase they pay out. They did pay me once before, a small amount so I have hope they are genuine.
They are not licensed and based in Costa Rica so I have no rights. The last email they said I might have to open a bitcoin account to be paid but it's all so complicated and really don't want to do this as I think they are just messing me about.
Does anyone have any advice how I can deal with this and is it likely that they have sent it 3 times.
Thank you