ForumComplaints DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 276)

1 year ago by kirekin
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540307 views 5523 replies |
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3 days ago

Kinghills have offered me £3561 in an email a percentage of losses how should I play this ? any advice

3 days ago

For me bud it depends on how likely you are to successfully get it all back? How much is that a percentage of? 25%?

Dt100
3 days ago

They said it was 20% it looks about 25% to me Ive went back asking for a higher percentage saying im confident the bank will recover more if not all I also sent my payslip to show I could not afford to lose such amounts and that it was money recovered by the bank to pay of debts ive also sent my gamstop details and gambling therapy sessions will see what they come back with 50% would be decent ive seen people getting it all back

Edited by author 3 days ago
3 days ago

They said it was 20% it looks about 25% to me Ive went back asking for a higher percentage saying im confident the bank will recover more if not all I also sent my payslip to show I could not afford to lose such amounts and that it was money recovered by the bank to pay of debts ive also sent my gamstop details and gambling therapy sessions will see what they come back with 50% would be decent ive seen people getting it all back

3 days ago

Yeah push for 50% I think buddy and then take it and run!

Dt100
3 days ago

Yh sounds about right mate I reckon ive got them bang to rights now mate will see how they respond !

3 days ago

Please help me - any advice appreciated.

(UK Based) - I can't find the Mastercard debit guidance for incorrect MCC can anyone help me?

https://www.mastercard.us/content/dam/public/mastercardcom/na/global-site/documents/chargeback-guide.pdf

MY SITUATION

Transactions are well over 120 days for Mastercard Chargebacj - going to try chargeback attempt anyway. Any advice for best tactic/approach?)

3 days ago

They said it was 20% it looks about 25% to me Ive went back asking for a higher percentage saying im confident the bank will recover more if not all I also sent my payslip to show I could not afford to lose such amounts and that it was money recovered by the bank to pay of debts ive also sent my gamstop details and gambling therapy sessions will see what they come back with 50% would be decent ive seen people getting it all back

3 days ago

How long did you wait them to respons you?

DynamoHarry
3 days ago

Its been about one month Harry

3 days ago

But they anwser you now since the trustpilot review i guess?


I would take the money actually....


Better with e bird in the hand then 10 in the woods.

DynamoHarry
3 days ago

Yes Harry they answered my trustpilot review they got it removed and I put it back on again but they know its not right so something has changed no doubt maybe they have been advised to take action by the payment merchants or something it is tempting just to take it as you say its a bit of money right away that would help thanks for the advice I can imagine it will be a fight to get it

Edited by author 3 days ago
3 days ago

I sent complaint to Golden Panda 2:th of november


4 Email sent.


0 anwsers.

DynamoHarry
3 days ago

Ok keep pushing them I just never give up

Casfan
3 days ago

My bank has rejected my claims and told me there is no chargeback for incorrect MCC

3 days ago

My bank has rejected my claims and told me there is no chargeback for incorrect MCC

3 days ago

Sorry mate.


But in 999 of 1000 cases that is the outcome for people here on forum.


For me as well.


I think you have far better chance to go both to casino and to the fake merchant.


When you send email to the merchant - ALWAYS CC FBI, Govermant, ombudsman, and so on.


Also write in the mail that it is money laundrie, fraud aso

Edited by author 3 days ago
DynamoHarry
3 days ago

As soon as they knew that it was going to an online casino they rejected it straight away

Hunter12
3 days ago

What bank was yours? I’ve been told because of gambling blocks it’s classed as misrepresentation due to the wrong MCc codes

craigtaylor9999
3 days ago

Starling bank . I have raised a complaint with them . It was more of an interrogation with them then they rejected it after a week of back and forth questions .

2 days ago

I got this today about my appeal for a bigger refund Kinghills anyone had this it seems to be a good signfile

Edited by author 2 days ago
2 days ago

Just got an update message about my complaint sorry it is taking so long we aim to resolve it within the next 5 weeks

paulmcewan05
2 days ago

Hi Paul just an idea if your complaining about Kinghills to your bank can you not show them the email you received where there prepared to refund part of your loss surely this will provide evidence that your claim is legitimate and that the casino it self knows its in the wrong not many casinos offer refunds at all regardless of circumstance so to be offered something shows you have them over a barrel

craigtaylor9999
2 days ago

Hi Craig ok I would also worry though if you show them the email they may not raise the chargebacks as the merchant is co-operating ? am I wrong I am not sure might be best to wait and see what kinghills come back with first ? the thing is as well I have been sending other evidence to the bank but they have not even allocated the case yet so not looked at it they obv sent that update today to keep them right due to laws

Edited by author 2 days ago
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