Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 11)

Plus I have found some payments to Nine Casino which went to MonsterIT Tallinn. MonsterIT have a website and email address but not hopeful for a response. Anyone know who Nine Casino/Uno Digital B.V. /Scartesu Ltd use for payments?

The casino have refused refunds direct

The only way is that you request a chargeback through your bank. You must tell the bank that you did not receive any goods or services from those merchants

Exactly, they don't respond to any mails.

And I can't find anything about the Legal Services attorney

Hi All.

Just a quick update from me.

Currently received a further refund from WinterMDSE for another £500. - Refunds totalled £1058.

Refund also received from Destream.net - DSTRLD and DSTLTD.

Still chasing a few others, yet to hear a response from many companies.

To any people enquiring on how to request a refund, please read through previous posts in this thread.

Hi There.

Refund recieved from Nikotpf*nexpulse as payment provider is Elegro.

Reach out to elegro, and check previous comments in this thread.

Zpaympf I am also trying to chase down.

Same to me.

Reach out to companies directly and enquire about the refund to companies direct, if that doesn't work, go to payment provider directly and explain the situation. Check previous comments in this thread for email templates etc.

Hi Jaro.

Many refunds recieved lately.

Roughly after email threads with few companies/payment providers, takes about a week to explain correctly and a refund process started. Funds received instantly after refund process was started by many companies.

Essentially, almost instantly.

Hi Kai.

I have recieved £1058 in refunds from WinterMDSE. They have been very good for me.

You just have to keep chasing them with emails and support tickets, they will eventually refund after some time and effort on our behalf.

I have received refunds from transactions that were in place from around 3 months ago, and soonest was 1 month.

Worth chasing them up as they seem to be pretty good at issuing refunds.

Thanks for the reply.

can I ask how you worded your email to them or is it on a previous message

Hi There. I hereby request an immediate refund of transactions made on 29th February 2024. Transactions in question made to you by card number ending ***, transaction amounts totalling *** The transaction is illegal as it contains a merchant code that also bypasses a block set on my card in relation to gambling transactions and I have not received any service from you. According to the rules of the Mastercard circuit, the transaction is subject to chargeback. Let me know what you need.

Ref Slimfit I have found a number of potentials - does anyone’s bank statement show which country/city their payments went to??

Was it Santeda International BV that you emailed directly to ask for a refund

Slimfit, Enigma and Digikey are all via Starling Bank and they annoyingly don’t provide location where’s Natwest do

I have asked Velobet in Santeda for a direct refund more than once but they never responded

Santeda never seem to refund direct. I note they were fined 5 million euros in France last year - let’s hope they get brought down completely soon.

Same.. They just give you the runaround. I've emailed wintermads with all transactions relating to their company and requested full refund now

This is the reply I got from elegro

Is Wintermads linked to Santeda's transactions? How do you contact us? Do you have an email?

On my bank statement the transactions relating to Santeda show these merchants:

Madeuwin Stockholm

Mintmadcom Stockholm

Tercomwin Stockholm

Semadw Stockholm

Under what merchant name do Wintermads transactions appear on my card statement?