ForumComplaints DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 101)

1 year ago by kirekin
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4 months ago

The providers are protected by the Visa / MasterCard guidelines, it feels like the VISA / MasterCard guidelines are above the law. As a consumer, you are screwed, the providers can launder money with almost no problems.

In Germany, credit card payments are particularly protected. Authorized transactions are only replaced under certain conditions. Banks very rarely refund such a secured transaction because the bank is liable if the opponent wins the chargeback. Therefore, the funds are usually not credited or the result of the chargeback is awaited.

If a transaction is not protected by 3DS, the merchant is liable. When I read that someone has authorized more than 40 transactions, it is clear why the banks are not reacting. Checking and complaining about 40 transactions in the MasterCard system is complex and time-consuming.


The banks believe that the payment is authorized; in addition, the person has received something in return, even if the card shows otherwise. There is no evidence in the form of invoices, so it is impossible to initiate a chargeback. From this point on, everyone should understand what this is about.



Automatic translation:
doggoclub19
4 months ago

But on what grounds do you mean you would get the money back? The casino cannot know that you are addicted to gambling, if you have not told them. So the follow-up question is also - what did you try to report them to the police for? And finally - on what grounds did you request a charge back from the bank/what reason did you give?

Automatic translation:
4 months ago

It's not about whether you have been addicted to gambling or not. It is a technicality in essence - the merchant is deliberately obscuring a transaction type to be retail when in fact it is a very high risk gambling transaction. This is a direct contravention of the rules set by Mastercard/Visa. It is also grounds for a player to say the merchant is not recognised and ask for a refund.

4 months ago

It is also grounds for a player to say the merchant is not recognised and ask for a refund.


However, the transaction was usually verified by the banking app, so the banks take this as recognition of the transaction. If you play at 123 Casino and see something else on the app when confirming, you would have to decline.



4 months ago

It is also grounds for a player to say the merchant is not recognised and ask for a refund.


However, the transaction was usually verified by the banking app, so the banks take this as recognition of the transaction. If you play at 123 Casino and see something else on the app when confirming, you would have to decline.



4 months ago

Doesn't really matter tbh. If you can show you did not receive anything from the merchant then that's pretty much good enough. Getting banks to understand what is happening is the toughest part.

4 months ago

Does anyone have any news about a revolut chargeback where you have been 100% honest? Would you like to know if the recovery was successful? Is it still pending? Or the end of the revolut investigation?

Automatic translation:
Glamors12
4 months ago

Have 2 pending with Musicreverb...will let you know how it goes

4 months ago

Received this email when questioning goldenbet. Is this lies?


file

2scottjason
4 months ago

It's not lies. The third party payment processor is the one that needs to be taken to task. The casino won't give you any refund. You need to see what the amounts have come off as on your statements and find the 'merchant' if they exist, then you can build a case with your bank.

4 months ago

I have found the merchant on company house which is a photocopy company based in London?


Niko*FAQSOLUTIONS

Edited by author 4 months ago
2scottjason
4 months ago

Try and make contact with them mate. I can almost guarantee they won't have a clue, but you can then use that as evidence.

CryptoG82
4 months ago

Unfortunately I've looked into and the company exists on paper but has no contact details. I have raised a chargeback with my bank on hope, the company it takes you to on company house is a photocopy company b6 description but with no contact detaila

4 months ago

Unfortunately I've looked into and the company exists on paper but has no contact details. I have raised a chargeback with my bank on hope, the company it takes you to on company house is a photocopy company b6 description but with no contact detaila

4 months ago

Good luck mate, hoping it works. They will see it is clearly not coded as gambling.

CryptoG82
4 months ago

Thanks very much, yeah I've sent the what evidence I have of the transactions with photos of the company number etc. to me it looks like a fake company was set up for this specific purpose, not sure if I'm overthinking though haha

4 months ago
Post by Glamors12 was deleted
4 months ago

Similar to cards, open banking transactions such as Trustly needs and should be processed with specific code, I think for open banking it was PCC 26 or something.

But, as with cards, there is of course ways to bypass this as many casinos will do.



veritas1979
4 months ago

Yes, I suspect that it was code manipulations that resulted in the payments going through, because I couldn't get the payments through to most of the casinos. however, I haven't even tried to fight with trustly.

Automatic translation:
4 months ago

Latest ones I have found are PayOp and PayDo...used by Santeda Group for all sorts of deposits from cards to neosurf vouchers! Will contact both payment providers and see what happens.

carsix79
4 months ago

I'm on them at the moment and a few weird emails have been received for payment cancellations so will wait and see their final responses.

CryptoG82
4 months ago

I did the same to them today, I got a reply that they are looking into the matter. What do you mean you've been getting weird "payment cancellation" emails from them?

what did you write to them?😊

Automatic translation:
Glamors12
4 months ago

Just that there was potential payment fraud and they said they would investigate. Now have several automated emails through...but need to wait and see

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