Problem with verification because I want to withdraw money

All documents are provided but there is still an error verifying

Hello, did the casino also tell you why you have this error? Did you write to them what you should do? Were any documents accepted or not? Which casino is it? 

Please let me know. 

Is this supposed to be a part of your complaint regarding Bruce Bet Casino? You know it would be fair to describe the issue in full. Such a shortcut won't help anyone here.

Do not hesitate to write down the whole story, this is indeed the proper place to do so. Speaking of which, the complaint needs to get updated; inspect it here 👈

Waiting for more details.