The player from Poland is facing issues with the verification process, which is hindering his ability to withdraw funds from the casino.
Bruce Bet Casino - Player is experiencing verification issues.
Amount: 6,000 zł
Bruce Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
4d 7h 10m 40s
Case summary
2 days ago
Public
Public
2 days ago
Hello adrianaimiolek4,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruce Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
adrianaimiolek4 has 4d 7h 10m 40s to reply
